Skip to main content

​
Settings, alerts, billing, and support

This guide covers four related but distinct pages:
  • Settings Hub
  • All Alerts
  • Billing and Subscription
  • Support Center

​
Settings hub

The settings hub is a personal control page, not a deep configuration editor. Use it to review:
  • your role
  • MFA status
  • unread alert count
  • permission summary
  • quick links to account, alerts, and support
  • the dynamic Next Recommended Action card, which points you toward account review or MFA setup depending on your current state

​
Alerts

The sidebar alert bell opens a Recent Alerts popover. Use that popover to:
  • review the latest unread alerts
  • mark one alert as read
  • mark all alerts as read
  • jump to the full alerts page
The All Alerts page is the full record of your alerts. Use it to:
  • read alert titles and content
  • review timestamps
  • return to the dashboard

​
Billing and subscription

The billing page at /dashboard/billing is scoped to your organization. Use it to review:
  • active plan tier
  • active seat count
  • active engagement count
  • report count
  • user, engagement, and report limits included in the current plan
Plan changes, invoice questions, and entitlement adjustments go through Strikepoint support so contract terms stay aligned with delivery access.

​
Support center

The support center is a hub page at /dashboard/support with links to three live sub-pages:
  • FAQ (/dashboard/support/faq) — short answers to common operational questions
  • Documentation (/dashboard/support/documentation) — in-app workflow summaries for engagement delivery, report review, portal publishing, and remediation
  • Submit a Ticket (/dashboard/support/submit-ticket) — sends a scoped request to the administration support queue
The Contact Us button leaves the dashboard and opens the public contact page outside this manual.

​
FAQ

Use the FAQ page for quick orientation on permissions, engagement setup, and where to find reporting tools.

​
In-app documentation hub

The documentation hub summarizes the four MVP workflow areas that mirror this user manual:
  • engagement delivery intake
  • report review collaboration
  • portal publishing
  • remediation tracking
Use it as a quick reference when you are already inside the dashboard.

​
Submit a ticket

On Submit a Ticket, complete:
  • Subject (required)
  • Category — General, Engagements, Reporting, Portal, or Remediation
  • Priority — Low, Medium, High, or Urgent
  • Body (required)
Successful submissions create a support ticket in the administration queue and return you to the support hub with a confirmation reference.
  • /dashboard/settings
  • /dashboard/alerts
  • /dashboard/billing
  • /dashboard/support
  • /dashboard/support/faq
  • /dashboard/support/documentation
  • /dashboard/support/submit-ticket