> ## Documentation Index
> Fetch the complete documentation index at: https://docs.strikepoint.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Invitation and first sign-in

> Claim an invite-only Strikepoint account, complete email verification, enroll in MFA, and recover from common sign-in problems.

export function VisibilityNote({children}) {
  return <Callout type="info">
      <strong>Visibility note:</strong> {children}
    </Callout>;
}

# Invitation and first sign-in

Use this workflow only after your organization sends an invitation to your approved email address.

<Callout type="warning">
  **Pilot availability:** Public signup is disabled. An invitation does not authorize real-data use
  by itself; wait for the release owner to confirm that the pilot is open.
</Callout>

## Before you begin

* Open the invitation on a device where you can access your email and authenticator app.
* Confirm that the page names the expected organization, email, role, and optional team.
* Have your current Strikepoint password ready if the invited email already has an account.
* New users need a password with at least 12 characters, including uppercase, lowercase, number,
  and special character.

<VisibilityNote>
  The invitation is tied to the displayed email and organization. Do not forward the link. It is
  single-use, expires after seven days, and can be revoked or replaced by a manager.
</VisibilityNote>

## Claim the invitation

<Steps>
  <Step title="Open the single-use link">
    Confirm the organization and invited email before entering account details. If the page says
    **Invitation unavailable**, the link is invalid, expired, revoked, or already accepted.
  </Step>

  <Step title="Enter your identity details">
    Enter your first name, last name, and a username containing letters, numbers, underscores,
    periods, or hyphens.
  </Step>

  <Step title="Enter the correct password">
    If the invited email already belongs to a Strikepoint account, enter that account's current
    password. If it is new, create and confirm a password that meets the requirements above.
  </Step>

  <Step title="Join the workspace">
    Select **Join workspace** once. A successful existing account continues to the dashboard. A new
    account may be sent to **Check your email** before sign-in.
  </Step>

  <Step title="Verify a new email when prompted">
    Open the verification message for the invited email, complete verification, then return to the
    Strikepoint login page. Do not start a separate public signup.
  </Step>

  <Step title="Complete MFA enrollment or challenge">
    If Strikepoint sends you to **Account Settings** with an MFA warning, enroll before opening
    other protected pages. On later sign-ins, enter either a 6-digit authenticator code or one saved
    recovery code.
  </Step>
</Steps>

## MFA and recovery codes

* Enrollment displays recovery codes once. Save them in your approved password manager, not in a
  Strikepoint engagement, report, attachment, or support ticket.
* A recovery code can be used only once. If you enter both an authenticator code and a recovery
  code, Strikepoint uses the recovery code.
* You can cancel a pending MFA challenge and return to login.
* In **Account Settings**, your current password is required to regenerate recovery codes or disable
  two-factor authentication.

## Fix common problems

| Message or symptom                            | What it means                                                                     | Recovery                                                                                           |
| --------------------------------------------- | --------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- |
| **Invitation unavailable**                    | The token is missing, invalid, expired, revoked, or already accepted.             | Ask an Organization Manager or Owner to verify or resend the invitation. Use only the newest link. |
| Username is unavailable                       | Another account already uses it.                                                  | Choose a different username and retry the same invitation.                                         |
| Existing-account password rejected            | The invited email already has an account, but its current password did not match. | Use **Forgot password** from login if needed, then retry before the invitation expires.            |
| Account locked                                | Too many password attempts were recorded.                                         | Wait for the lock period to expire; do not keep retrying.                                          |
| **Check your email**                          | The new account needs email verification.                                         | Use the newest verification message, then return to login.                                         |
| MFA challenge returns to login                | The pending challenge was missing, invalid, expired, or exhausted.                | Sign in again to create a fresh challenge.                                                         |
| Invitation accepted but sign-in needs support | Account creation completed but authentication recovery did not.                   | Contact Strikepoint support; do not create a second account.                                       |

## First dashboard check

After sign-in:

1. Open **Account** and confirm MFA and recovery-code readiness.
2. Open **Engagements** and **Reports** to verify that you see only your assigned work.
3. Read [Feature availability](/reference/feature-availability) before entering real data.
4. If your role or customer visibility is wrong, stop and contact your manager before continuing.

## Related guides

* [Getting started](/getting-started)
* [Account and security](/dashboard/account-security)
* [Team Members](/dashboard/team-members)
* [Feature availability](/reference/feature-availability)
* [Settings, alerts, billing, and support](/dashboard/settings-alerts-support)