> ## Documentation Index
> Fetch the complete documentation index at: https://docs.strikepoint.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings, alerts, billing, and support

> Use the settings hub to understand your access level and reach alerts, billing, and support.

# Settings, alerts, billing, and support

This guide covers four related but distinct pages:

* **Settings Hub**
* **All Alerts**
* **Billing and Subscription**
* **Support Center**

## Settings hub

The settings hub is a personal control page, not a deep configuration editor.

Use it to review:

* your role
* MFA status
* unread alert count
* permission summary
* quick links to account, alerts, and support
* the dynamic **Next Recommended Action** card, which points you toward account review or MFA setup depending on your current state

## Alerts

The sidebar alert bell opens a **Recent Alerts** popover. Use that popover to:

* review the latest unread alerts
* mark one alert as read
* mark all alerts as read
* jump to the full alerts page

The **All Alerts** page is the full record of your alerts. Use it to:

* read alert titles and content
* review timestamps
* return to the dashboard

## Billing and subscription

The billing page at `/dashboard/billing` is scoped to your organization. Use it to review:

* active plan tier
* active seat count
* active engagement count
* report count
* user, engagement, and report limits included in the current plan

Plan changes, invoice questions, and entitlement adjustments go through Strikepoint support so contract terms stay aligned with delivery access.

## Support center

The support center is a hub page at `/dashboard/support` with links to three live sub-pages:

* **FAQ** (`/dashboard/support/faq`) — short answers to common operational questions
* **Documentation** (`/dashboard/support/documentation`) — in-app workflow summaries for engagement delivery, report review, portal publishing, and remediation
* **Submit a Ticket** (`/dashboard/support/submit-ticket`) — sends a scoped request to the administration support queue

The **Contact Us** button leaves the dashboard and opens the public contact page outside this manual.

### FAQ

Use the FAQ page for quick orientation on permissions, engagement setup, and where to find reporting tools.

### In-app documentation hub

The documentation hub summarizes the four MVP workflow areas that mirror this user manual:

* engagement delivery intake
* report review collaboration
* portal publishing
* remediation tracking

Use it as a quick reference when you are already inside the dashboard.

### Submit a ticket

On **Submit a Ticket**, complete:

* **Subject** (required)
* **Category** — General, Engagements, Reporting, Portal, or Remediation
* **Priority** — Low, Medium, High, or Urgent
* **Body** (required)

Successful submissions create a support ticket in the administration queue and return you to the support hub with a confirmation reference.

## Related routes covered by this guide

* `/dashboard/settings`
* `/dashboard/alerts`
* `/dashboard/billing`
* `/dashboard/support`
* `/dashboard/support/faq`
* `/dashboard/support/documentation`
* `/dashboard/support/submit-ticket`

## Related guides

* [Account and security](/dashboard/account-security)